Privacy Policy
Who we are
The Hound Emporium ("we", "us") is a trading name of Gabriel Brunetti Peixoto, who runs thehoundemporium.com and is responsible for the personal data collected through it. If you have any questions about this policy or your data, please contact us through our Contact page.
What we collect
When you shop with us or contact us, we may collect:
• your name, email address, phone number, and delivery and billing addresses
• your order history and any messages you send us
• your email address, if you sign up to our newsletter
• technical information such as your IP address, browser and device type, and the pages you visit (collected through cookies)
Payments are handled by our payment providers. We never see or store your full card details.
How we use your data
We use your data to:
• process, deliver and support your orders (to perform our contract with you)
• answer your questions and handle returns (contract and legitimate interests)
• send our newsletter, only if you've agreed to receive it (consent)
• keep our website secure, prevent fraud and improve how it works (legitimate interests)
• keep the records the law requires, such as tax records (legal obligation)
Who we share it with
We share your data only where needed to run our shop: with our website and e-commerce platform, our payment providers, the suppliers and delivery companies who fulfil your order, and professional advisers or authorities where the law requires it. We never sell your personal data.
International transfers
Some of these providers may process data outside the UK. Where they do, we rely on appropriate safeguards, such as UK adequacy regulations or the International Data Transfer Agreement.
How long we keep it
We keep order and transaction records for as long as we're required to for tax and accounting purposes, usually six years. Newsletter data is kept until you unsubscribe. Other data is deleted once it's no longer needed.
Cookies
We use essential cookies to make the website and checkout work. With your consent, we may also use analytics and marketing cookies. You can change your preferences at any time through the cookie settings on our website or in your browser.
Your rights
Under UK data protection law, you have the right to access, correct or delete your personal data, to restrict or object to how we use it, to data portability, and to withdraw your consent at any time. To exercise any of these rights, contact us through our Contact page.
If you're unhappy with how we've handled your data, you can complain to the Information Commissioner's Office (ICO) at ico.org.uk.
Changes to this policy
We may update this policy from time to time. The latest version will always be on this page.
Last updated: October 2026