Changed your mind?
You can cancel your order within 14 days of the day you receive it, without giving a reason. This is your right under the Consumer Contracts Regulations 2013. Once you've told us, you have a further 14 days to send the items back.
How to return an item
1. Get in touch through our Contact page with your order number and the items you'd like to return.
2. We'll reply with the return address and instructions.
3. Pack the items securely, ideally in their original packaging, and keep your proof of postage.
Please return items unused and in the condition you received them. If an item has been used beyond what's needed to check it, we may reduce your refund to reflect any loss in value.
Refunds
Once we've received your return, we'll refund the price of the items and any original delivery charge to your original payment method within 14 days. Unless the item is faulty or we sent you the wrong one, the cost of sending it back is yours.
Items we can't take back
For health and hygiene reasons, we can't accept returns of food, treats, or grooming and hygiene products once their seal has been broken, unless they're faulty.
Faulty, damaged or wrong items
If something arrives faulty, damaged or not as described, please contact us as soon as possible with your order number and a photo. We'll arrange a replacement or a full refund and cover any return costs. This doesn't affect your statutory rights under the Consumer Rights Act 2015.
Need help?
We're happy to help. Get in touch through our Contact page and we'll get back to you as soon as we can.